Common Issues and Solutions

A garage door that won't open or close properly can be frustrating and potentially dangerous. Here's a comprehensive guide to help you identify and resolve common issues.

Quick Checklist

First Steps to Check:

  • ✓ Power source and batteries
  • ✓ Remote control functionality
  • ✓ Safety sensor alignment
  • ✓ Obstruction in door's path
  • ✓ Track alignment

Door Won't Open

1. Power Issues

  • Check Power Supply
    • Verify outlet power
    • Check circuit breaker
    • Test outlet with another device
  • Battery Problems
    • Replace remote batteries
    • Check keypad batteries
    • Test backup battery system

2. Mechanical Issues

  • Broken Springs
    • Look for visible gaps
    • Check for uneven door
    • Listen for loud bang sounds
  • Track Problems
    • Check for misalignment
    • Look for debris
    • Inspect for damage

Door Won't Close

1. Safety Sensor Issues

  • Alignment Problems
    • Check LED indicators
    • Verify sensor alignment
    • Clean sensor lenses
  • Obstruction Detection
    • Clear door path
    • Check for invisible obstacles
    • Test sensor function

2. Limit Switch Problems

  • Incorrect Settings
    • Check travel limits
    • Adjust close position
    • Reset if necessary

💡 Pro Tip

If your door reverses immediately after touching the ground, you likely need to adjust the close limit switch or force settings.

Common Symptoms and Solutions

Door Stops Midway

  • Possible Causes:
    • Track obstruction
    • Broken spring
    • Misaligned tracks
    • Worn rollers
  • Solutions:
    • Clear debris
    • Check spring integrity
    • Align tracks
    • Replace rollers

Door Reverses After Starting to Close

  • Possible Causes:
    • Safety sensor blockage
    • Incorrect force settings
    • Mechanical binding
    • Limit switch problems
  • Solutions:
    • Clear sensor path
    • Adjust force settings
    • Check for binding
    • Reset limits

⚠️ Safety Warning

Never attempt to force a malfunctioning door to operate. This can cause serious injury or further damage. If basic troubleshooting doesn't resolve the issue, contact a professional.

Preventive Maintenance

  • Monthly Checks
    • Test safety reversal
    • Check sensor alignment
    • Listen for unusual sounds
    • Observe door movement
  • Regular Maintenance
    • Lubricate moving parts
    • Tighten hardware
    • Clean tracks
    • Check spring condition

When to Call a Professional

  • Call Immediately If:
    • Springs are broken
    • Door is off track
    • Cables are snapped
    • Door is severely unbalanced
    • Opener motor fails