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Is your garage door displaying the diagnostic code 4 Up 1 Down? Don’t worry; we’ve got you covered. In this guide, we will explain why this error occurs, the behaviors you might observe with your garage door opener, and provide step-by-step solutions to resolve the issue. Additionally, we’ll share some prevention and maintenance tips to keep your garage door running smoothly.
Why the Error Is Occurring
The error code 4 Up 1 Down is displayed when there is an unforeseen change in RPM or DC motor current while the garage door is traveling in the DOWN direction. This issue can occur due to various factors.
Behaviors of the Door/Opener
When this error occurs, you may notice the following behaviors of your garage door opener:
- The garage door reverses off the garage floor and returns to the open position.
- The garage door stops and reverses before touching the garage floor and returns to the open position.
Symptoms and Resolutions Based on LED Lights
The are a number of different symptoms and resolutions for this error:
Potential Symptom 1
Symptom: The down limit is set too far.
Resolution: Reprogram travel and force adjustments.
Potential Symptom 2
Symptom: Belt slip.
Resolution: Install Belt Retaining Cap.
Potential Symptom 3
Symptom: RJO Shaft Collar Slippage.
Resolution: Tighten Shaft Collar.
Potential Symptom 4
Symptom: Loose Travel Module Drive Gear.
Resolution: Remove cover, locate the gear that turns the travel module, and tighten set screws.
Potential Symptom 5
Symptom: Uneven Garage Floor.
Resolution: Reprogram travel and force adjustments or repair the garage floor.
Potential Symptom 6
Symptom: Obstruction in the path of the garage door.
Resolution: Remove the obstruction and ensure the door reinforcement isn’t damaged.
Potential Symptom 7
Symptom: Garage door out of balance (Too Heavy).
Resolution: Rebalance the garage door.
Potential Symptom 8
Symptom: Broken Torsion Spring.
Resolution: Replace Broken Torsion Spring(s).
Potential Symptom 9
Symptom: Worn Rollers.
Resolution: Lubricate, repair, or replace rollers.
Potential Symptom 10
Symptom: Worn/Broken Hinges.
Resolution: Lubricate, repair, or replace hinge(s).
Potential Symptom 11
Symptom: Garage Door is out of alignment.
Resolution: Realign Garage Door (Plumb).
Potential Symptom 12
Symptom: Worn Bearing in Bearing Plate(s).
Resolution: Lubricate or replace bearing plate(s).
Potential Symptom 13
Symptom: Loose Travel Module Drive Gear (RJO).
Resolution: Remove cover, locate the gear that turns the travel module, and tighten set screws.
Potential Symptom 14
Symptom: Loose Travel Module Assembly.
Resolution: Check mounting tabs/screws to ensure a snug fit between the module and motor/bracket.
Potential Symptom 15
Symptom: Loose Travel Module Wire(s).
Resolution: Check connection points to ensure a snug fit. Repair or replace the Wire Harness.
Potential Symptom 16
Symptom: Grease or debris in the travel module.
Resolution: Open the travel module, clean windows in wheels.
Prevention and Maintenance Tips
To prevent future issues and keep your garage door in top condition, consider these maintenance tips:
- Regularly lubricate moving parts, such as rollers and hinges.
- Inspect and replace any worn-out or damaged components promptly.
- Keep the garage door and its surroundings clean from debris and obstructions.
- Check the balance of the garage door periodically and rebalance if necessary.
- Ensure the garage floor is even to avoid unnecessary strain on the door.
- Perform routine safety tests on the garage door opener.
Conclusion
With these tips and the troubleshooting guide, you’ll be well-equipped to address the error code 4 Up 1 Down and maintain your garage door’s functionality.